Senior Associate, Desktop Support
Vestwell
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
Who Are We Looking For?
Vestwell is looking for a Desktop Support, Senior Associate, to work with our CorpIT team to manage and optimize our corporate IT processes as well as repair any technology issues within our Austin office. Additionally this user would help with remote technical issues for our remote staff as well as remote support for other office locations. This role will be responsible for adherence to policies in our hardware setup for employees and new hires, as well as engineering and administering access. This role plays a key role working with CorpIt, DevOps, Security and other teams.
This role will be based on-site at Vestwell’s offices in Austin Texas.
What Will You Be Doing?
- Manage and implement optimizations to automate day to day corporate IT tasks
- Handle break/fix of end-user technical issues
- Mac endpoint management through JAMF
- Manage and follow-up with any applicable tickets
Requirements
The Necessities
- Demonstrated ability to proactively prioritize, organize, and communicate effectively in a high-growth, fast-paced environment
- Experience working in Mac environment
- Experience in administering MacOS environments
The Extras
- Experience with mobile phone management
- Basic understanding of TCP/IP networking including subnetting, DHCP, DNS, access lists, static routing
The expected salary range for this position is $75K-90K for Austin.
OUR BENEFITS
We’re an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in Vestwell.com is not our Recruitment team.
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