Enterprise Relationship Manager
Vestwell
This job is no longer accepting applications
See open jobs at Vestwell.See open jobs similar to "Enterprise Relationship Manager" Teamworthy.Who Are We?
There are over 30M small businesses in the United States, but only a tiny fraction of them have a workplace savings program in place. As the savings gap in the country widens, it’s imperative that every worker has access to and participates in their company’s savings program, such as a 401(k) or 403(b). We believe that American workers should have easy access to an inexpensive, flexible, and intuitive solution to save for a brighter future.
Unfortunately, prior to Vestwell, small businesses have been neglected and underserved, with expensive, inflexible, poorly designed offerings built on old, mainframe software. Vestwell is changing that, starting with rebuilding the core infrastructure for the modern era.
Vestwell’s north star is to be the engine behind a $30T industry, powering all payroll-deducted workplace savings programs for small-to-midsize businesses, such as 401(k), 403(b), IRA, emergency savings accounts (ESA), health savings accounts (HSA), 529 college savings, and alike.
Vestwell’s focus is to build the most flexible, powerful workplace savings and investment platform, delivered through the hands and minds of their financial services partners with the help of payroll provider partners. The team at Vestwell makes the hard stuff look easy, by combining the expertise of financial advice with the sophistication of a technology provider.
As a result, workplace providers are able to bestow the advice and solution employers and employees have been asking for, while growing and scaling along the way. Employers get a cost-effective solution designed for their needs without all the headaches, and employees get a user-friendly portal that helps them achieve their long-term saving goals.
Why Vestwell?
With backing from leading FinTech investors, as well as a growing team of dedicated professionals of strong industry pedigree, Vestwell is at the forefront of a much-needed change in a 40-year old industry. Our team believes in the mission we’ve set out to achieve and we are working hard to get there. We’re ambitious, honest, thoughtful, and fun.
Who are we looking for?
Vestwell is expanding and we’re excited about bringing onboard an Enterprise Relationship Manager to work within our Enterprise Relationship Management (ERM) team. At a high level, we’re looking for someone who has great communication and problem solving skills, can successfully juggle multiple priorities at once, and is a confident self starter.
What will you be doing?
Vestwell's ERM team is responsible for ensuring that our larger clients are continuously receiving and recognizing value from the retirement platform we are building. The Enterprise Relationship Manager will work closely with the ERM and sales teams to ensure we understand our clients’ business objectives and develop success plans that enable Vestwell to meet those goals. The Enterprise Relationship Manager's responsibilities will focus on coordinating the implementation and ongoing support of our National Accounts and enterprise clients. Longer term this role requires ownership and accountability of the strategic enterprise client through elements of business development, relationship management, and program/project management.
Day-to-day you will be expected to:
- Work closely with senior client sponsors to agree onboarding/conversion goals, responsibilities, SLAs and overall timetable
- Developing detailed implementation plans, including design, tech configuration, data conversion, training and QA reviews
- Conducting regular implementation reviews with the client onboarding and support teams, identifying risks and mitigations
- Working across multiple teams within Vestwell (Product, Engineering, Technology, Finance, Operations, Legal etc.) to manage the implementation of Vestwell’s solution, tracking delivery dates and responsibilities
- Proactively managing, and communicating client and Vestwell expectations, both internally and externally (PMO)
- Providing proactive updates to enterprise clients and timely resolution of issues, as they arise
- Ensuring the timely and successful delivery of our solutions according to clients’ needs and objectives
- Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Requirements
The Necessities
- 5+ years experience in a client-facing Retirement/Wealth Management / Advisory, or as a Customer Success / Relationship Manager at a Financial Services SaaS company
- 3-5 years of project management / client onboarding experience including setting targets, KPIs and reporting progress
- Proven track record of setting up and managing onboarding of new client solutions (incl data conversion, QA, training and testing)
- Strong analytical and problem-solving skills
- Strong organizational, multitasking and prioritization skills
- Excellent written and verbal communication skills
- Self-starter who is extremely organized and detail oriented
- Strategic and outside of the box thinker
- Experience within the retirement (401K) space
The expected salary range for this position is 100k-125k, plus variable. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
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Our Benefits
We’re a growth stage startup with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and an open vacation policy. We have adopted a remote-hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in midtown Manhattan so everyone has a setting that is the most productive for them. We provide our team with all the equipment they need (plus a few perks!) to work effectively remotely. Oh, and naturally we have a great 401(k) plan!
This job is no longer accepting applications
See open jobs at Vestwell.See open jobs similar to "Enterprise Relationship Manager" Teamworthy.