Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a Senior Technical Support Engineer to join our team and play a key role in solving complex technical challenges. As a technical leader, you will resolve intricate data issues, build scalable solutions, and ensure the seamless operation of our software suite — with a primary focus on our Operations and Personnel products.

This is an exciting opportunity for individuals passionate about sports tech to contribute to the growth of the fastest-scaling company in the industry.

Game Plan - How You'll Drive Impact:

• Develop deep expertise in Teamworks’ technical suite, with a focus on understanding the Operations and Personnel products’ data flows and system integrations.
• Investigate and resolve complex production issues involving large-scale data imports, exports, and mapping — handling datasets of 10,000+ records.
• Write and execute advanced PostgreSQL queries and Python scripts to resolve data inconsistencies, perform cleanups, and automate recurring workflows.
• Navigate the Java codebase to diagnose issues and communicate findings to engineering.
• Serve as a technical bridge between support, product, and engineering teams to drive resolution of critical issues.
• Build tools and utilities to automate manual tasks and improve system reliability.
• Manage and prioritize escalated cases with direct impact on business-critical workflows.
• Communicate complex technical concepts clearly to technical and non-technical stakeholders.
• Mentor peers and identify opportunities for process improvements and product enhancements.

Player Profile - What You Bring to the Team:

• Extensive experience supporting complex SaaS products with a focus on database-driven workflows.
• Advanced proficiency in PostgreSQL, including complex queries, data manipulation, and troubleshooting.
• Experience in writing and modifying scripts for data-related tasks using Python.
• Strong analytical and problem-solving skills with a proactive approach to solving data flow challenges.
• Experience working cross-functionally to resolve customer-impacting issues and improve product stability.
• Excellent verbal and written communication skills, especially in translating technical concepts.

The Ideal Recruit - Skills & Experience:

• Experience supporting data-intensive products or systems with large-scale imports/exports.
• Familiarity with campus recruiting workflows or educational institution data systems.
• Prior exposure to Teamworks products or the athletics industry.
• Experience building internal tools or utilities to automate repetitive tasks.
• Familiarity with Java and the ability to navigate existing codebases for context during issue investigation.

Champion Mindset - Traits for Success:

• Able to analyze and solve problems with urgency and to completion.
• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

The Perks of Playing for Teamworks:

At Teamworks, you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate:

• Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
• Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
• Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success.
• Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more.
• Investing in Your Growth: Receive stipends for learning and development, home office equipment, and company gear to set you up for success—no matter where you are in the world.

Compensation Philosophy:

For this role, the salary is $120,433, with your final offer determined by your experience, skills, and interview performance. Every Teamworks teammate is an owner, with equity aligning your success with ours.

We’ve built our compensation framework to attract, retain, and reward top performers. We believe in pay for performance, ensuring that your growth and impact are reflected in your rewards. As Teamworks grows, so do your opportunities—whether that’s through advancing your career, contributing to game-changing innovations, or building long-term financial security.

We continuously review and refine our compensation practices to ensure fairness and alignment with both company goals and individual aspirations. We encourage open discussions about career growth and compensation, and your hiring manager is always available to answer your questions.

At Teamworks, we’re committed to supporting you in and out of the game—empowering you to do your best work while enjoying meaningful rewards.

Inside our Locker Room:

Teamworks is the leading operating system for elite sports, empowering organizations worldwide to optimize performance, streamline operations, and unlock athlete potential. Founded in 2006, we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle.

Our solutions span four key categories:

• Personnel: Manage the complete roster lifecycle, from recruiting and NIL management to financial operations.
• Performance: Optimize athlete health and training with advanced tools for nutrition, strength & conditioning, and holistic performance tracking.
• Operations: Streamline logistics, communication, compliance, and inventory management to keep teams running efficiently.
• Intelligence: Leverage data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports.

At Teamworks, we’re driven by innovation and a passion for sports. We serve more than 6,500 sports organizations globally, helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology.

Our offices are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

What to Expect When Interviewing at Teamworks:

Our interview process is designed to be transparent, engaging, and reflective of our team culture. You can expect authentic conversations, clear steps, and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you.

Learn more about our process here.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.