Team & Position Details:

Virtru is looking for an IT Engineer to manage the day-to-day IT requests of our employees in the DC office and remote. At its core, it is a customer service job, providing the support and technology that allow employees to perform their jobs. Your ability to anticipate the needs of the office and be proactive are as important as your ability to respond to user’s requests and unpredictable workplace

The IT Engineer will partner with other teams regularly, including the People organization, Security, Engineering, and Finance. As Virtru grows, so too will the size and scope of the applications and processes you own. Be prepared to roll up your sleeves and get work done, but also to think critically about how best to scale IT resources and applications.

Responsibilities:

• Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues
• Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)
• Acquire, provision, and manage endpoint and hardware inventory and lifecycle
• Provision and de-provision employee identity and access
• Troubleshoot local and cloud based application issues
• Create and improve technical documentation for internal systems, procedures, and end-user solutions
• Perform audits of permissions and access across IT systems
• Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI
• Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
• Maintenance of network and related systems
• Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders

Requirements:

• Minimum 4 years of IT support
• A passion for helping others and working directly with people
• Experience in a distributed company
• Experience supporting and deploying macOS, iPadOS, and Windows systems in a business environment
• MDM experience required
• Familiarity with application packaging and deployment
• Experience with a variety of virtualization methods and systems
• Experience working with identity management and single sign on services
• Experience with Google Workspaces, Slack, Atlassian Suite, Github, and similar applications and suites
• Intermediate network hardware and software management and troubleshooting
• Proficiency with scripting languages (shell and/or Python)
• Familiarity with configuration management software like Terraform
• Excellent verbal and written communication skills; ability to communicate technical information to non-technical users easily
• Enthusiastic about creating and documenting processes and solutions
• Demonstrated ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
• Ability to work quickly and simultaneously on multiple projects of varying degrees of complexity, often with multiple departments and disciplines
• Provide on-call emergency services outside of standard business hours as needed
• Self directed and collaborative -- ability to work autonomously and as part of a team as needed
• Ability to lift 50 pounds
• Availability to participate in periodic after-hours maintenance
• Perform all other duties and tasks as assigned

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 12 federal holidays) to ensure that you are getting the proper time needed to unplug and recharge.
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Internal mobility options for those interested in exploring their skills in other areas of the business
• Frequent company-sponsored Team Celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. The Council also hosts a range of events throughout the year focused on the continual education of our teammates on social justice issues, current events, and marginalized cultures and communities.

Additional perks include:

• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K and stock options
• Full medical, dental, and vision benefits
• Annual Hackathons
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews
• Transparency is at the core of how we operate and everything we do!

Virtru is currently operating in a remote-first capacity; however, there are plenty of opportunities to connect with the team in person throughout the year, both in and out of the office, whether they be team-specific or company-wide celebrations and events.

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.