About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.

About the Position

We’re looking for a motivated and eager-to-learn IT Operations Associate to join the IT Operations team in Belgrade! This is an entry-level role, but we want someone ready to take ownership of IT support tasks and level up their skills quickly. You’ll be the go-to person for conference room and A/V support, MacOS troubleshooting, and general IT requests.

In this role, you'll

• Provide conference room and A/V support, including Google Meet and Zoom setup and troubleshooting.
• Support macOS devices, including MDM tools (JAMF, Jumpcloud, Fleet), OS reinstalls, and end-user troubleshooting.
• Administer Google Workspace tools, with the opportunity to learn GAM command line.
• Manage IT tickets and documentation in Jira and Confluence.
• Deliver fast, customer-friendly IT support, prioritizing VIP and executive needs.
• Create and maintain clear, helpful IT documentation.

What you’ll need

• Some hands-on experience with IT support with independence
• Experience with troubleshooting Google Meet, Zoom, and A/V equipment
  
• MacOS troubleshooting skills and a desire to learn more
• Strong customer service mindset - quick response times with attention to accuracy
• Motivated to learn - especially when it comes to Jira/Confluence and Google Workspace tools
• Hybrid Schedule - Standard in-office days are Tuesday-Thursday; occasional Monday/Friday support may be needed for events or business needs. In rare cases, critical events may require on-site support outside the standard schedule.
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• 25 days of paid vacation – take the time you need to rest and recharge
• Private medical insurance – comprehensive coverage for you and your family
• FitPass – flexible access to gyms, wellness classes, and sports facilities across Serbia
• Hybrid work schedule – in-person collaboration Tuesday–Thursday, with company-paid lunch on office days
• Growth Investment Program – funding and resources to support your personal and professional development
• Tech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothly

Things to Know

Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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