Client Success Manager - Canada
First Due
Job Description
This is a remote position.
This is a remote position, but you must currently reside in Canada to be considered.
About First Due
First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.
The Role
First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.
The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.
Responsibilities
- Managing and developing long-term relationships with our public safety customers across North America
- Focusing on client retention and expansion activities to reduce churn and increase ARR
- Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product
- Identifying upsell opportunities
- Coordinate with our Deployment team to set-up customer accounts
- Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform
- Working with the Product Management team to prioritize customer requests and enhancements
- Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement
Qualifications and Experience
You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.
- +5 years of public safety experience
- Technical experience managing or implementing software platforms
- Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
- Demonstrated excellent written, verbal communication and interpersonal skills
- Strong organizational and time management abilities
- Have a track record of meeting or exceeding goals
- Bachelor’s or Associate’s degree is preferred
Physical Demands and Work Environment
Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.
If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.
When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.