This is a remote position.

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

The Role

The Enterprise Implementation Manager (EIM) leads the onboarding and deployment of First Due’s most complex and high-value customers, including Enterprise, Multi-Agency, Countywide, and Metro-sized agencies. These implementations require advanced project management discipline, deep SaaS experience, and the ability to coordinate across multiple departments, stakeholders, and jurisdictions.

The EIM owns the customer relationship from project initiation through go-live, driving planning, risk management, executive communication, cross-functional collaboration, and enterprise-wide adoption. This role requires strong leadership, executive presence, and the ability to navigate technically and politically complex environments.

Responsibilities

• Lead full lifecycle implementation for enterprise and multi-agency customers.
  
• Develop and manage detailed project plans, timelines, milestones, and executive-level reporting.
  
• Facilitate enterprise kickoffs, requirements workshops, stakeholder meetings, and go-live planning sessions.
  
• Maintain control over scope, risk, timeline, and communication across complex engagements.
  
• Coordinate cross-functional teams including IPS, Technical Services, Product, Engineering, PMO, and Customer Success.
  
• Translate enterprise operational requirements into scalable SaaS configurations across the First Due platform.
  
• Oversee integrations, data migration activities, reporting requirements, and multi-agency workflow alignment.
  
• Travel onsite (up to 25%) for workshops, trainings, executive meetings, and multi-agency deployments.
  
• Build and manage relationships with Chiefs, Command Staff, IT leaders, and executive stakeholders.
  
• Drive organizational change management and enterprise adoption strategies.
  
• Ensure adherence to PMO standards, documentation requirements, and implementation governance processes.
  

Requirements & Qualifications

• This is a remote role, but the person hired must live in the US.
  
• 5+ years of experience managing complex SaaS enterprise implementations.
  
• Demonstrated success delivering large-scale, multi-department or multi-agency programs.
  
• Strong project management expertise with experience managing multiple enterprise projects simultaneously.
  
• PMP certification or equivalent project management credential preferred.
  
• Advanced executive communication and stakeholder management skills.
  
• Experience navigating complex organizational and political environments.
  
• High technical aptitude and comfort collaborating with data, integrations, and engineering teams.
  
• Preferred experience in Fire/EMS, public safety, GovTech, or related SaaS environments.
  
• Experience leading implementations that include onsite workshops and travel requirements.
  

All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.