This is a remote position.

First Due is looking for a driven and passionate Communications and Content Manager to enable all of our customers. As part of the Client Success Team, this role owns user-enablement communications including product release announcements, system alerts, critical notifications, and customer email campaigns. You will ensure that first responders receive accurate, actionable information—when it matters most—while maintaining a consistent voice aligned with First Due’s commitment to public safety. This role requires a strong communicator who understands the urgency, professionalism, and clarity required when supporting emergency services organizations.

• Own and execute First Due’s client-facing communications strategy to users.
  
• Create, manage, and distribute user-enabled communications including product releases, feature announcements, and platform updates.
  
• Draft and deliver critical alerts and system notifications with a focus on clarity, accuracy, and timeliness.
  
• Develop and manage ongoing customer email campaigns, newsletters, and targeted communications.
  
• Translate technical product updates into clear, actionable messaging for first responder audiences.
  
• Manage communication schedules, content calendars, and send cadence across multiple channels.
  
• Segment audiences to ensure relevant messaging reaches the appropriate users and roles.
  
• Partner cross-functionally with Product, Support, Training, Sales, and Marketing teams to align messaging and timing.
  
• Ensure all communications maintain consistent tone, branding, and alignment with First Due’s mission.
  
• Monitor engagement metrics and user feedback to continuously optimize communication effectiveness.
  
• Serve as the internal subject-matter expert for client communications and content standards.
  
• Represent the voice of first responders by ensuring communications support operational readiness and customer success.
  

• Extensive experience working with or supporting Public Safety agencies.
  
• 5+ years of experience in communications, content management, customer communications, or related roles.
  
• Exceptional written communication and editing skills with strong attention to detail.
  
• Experience managing customer-facing email campaigns and large-scale communications.
  
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.
  
• Strong organizational, project management, and prioritization skills.
  
• Ability to translate complex or technical information into clear, concise messaging.
  

All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com .

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t www.firstdue.com to learn more.

If you are a resident of California, Colorado, New Jersey, New York, or Washington, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here .