Implementation Manager
First Due
Job Description
This is a remote position.
The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.
Key Responsibilities:
- Manage implementation of customers from contract to launch.
- Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations.
- Develop project plans, track progress, and monitor roadblocks during the implementation phase.
- Coordinate with partners and other organizations.
- Document data requirements and process workflows.
- Report regularly on status of implementations and potential issues.
- Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.
Key Qualifications & Experience:
- Minimum 3 years of Software Implementation project management experience
- Knowledge of project management tools
- Excellent written and verbal communication skills
- Highly detail oriented
- Motivated and proactive in creating and improving processes and workflows
- Strong analytical and critical thinking skills
- Good to have: Familiarity with SQL
- Good to have: Experience with Fire and EMS agency software solutions
About First Due:
First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming public safety through next-generation technology and innovation.
Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.