Location: North America / Remote

First Due’s cutting-edge Fire and EMS software solution provides an end-to-end platform for thousands of Fire and EMS agencies across North America. We’re searching for a strategic, customer-focused, and results-driven Director of Product to lead the vision, planning, and execution of First Due’s industry-leading public safety solution.

Key Responsibilities

As the Director of Product, you will own and drive the product vision, strategy, and roadmap for a group of modules within the First Due platform. You’ll lead a team of product managers, partner with engineering, design, marketing, and sales, and play a critical role in shaping the future of our platform and customer experience. You will:

• Define and execute a data-driven, compelling, future-focused product strategy aligned with company goals and customer needs
  

• Manage, mentor, and grow a team of product managers and product experts, providing leadership, performance management throughout the product development lifecycle
  

• Own the product roadmap and backlog; ensure features are delivered on time and within scope using PM best practices and tools
  

• Partner with Client Success, Professional Services, and Support to research, translate, and deeply understand customer pain points and translate those points into product solutions; strategically partner with customers and partners to design and develop best-in-class product features
  

• Work closely with Product Development, Sales and Marketing, using product management best practices and expertise to deliver forward-thinking, customer-focused, innovative and scalable products; support product launches and work with Sales and Marketing on positioning, messaging, and enablement.
  

• Build data-driven frameworks to measure success; define, track, and report on product KPIs to continuously optimize product outcomes using data and customer feedback.
  

• Use cutting-edge machine learning and AI-driven technology and tools to optimize Product workflows and enhance product functionality, performance, and scalability.
  

Experience and Qualifications

• 10+ years of SaaS cloud-based platform product management leadership experience, including 5+ years in a senior leadership role (e.g., Head of Product, Group PM, Director, etc.); govtech/public safety SaaS experience strongly preferred
  

• Deep understanding of Agile methodologies and product development best practices; JIRA experience preferred
  

• Strong technical acumen and understanding of development best practices; ability to effectively partner with engineering teams
  

• Proven ability to lead and mentor a distributed team that is building and delivering new product features and increments in a fast-paced, high-pressure, and deadline-driven environment
  

• Experience leading cross-functional initiatives and driving strategic planning processes across functions and disciplines; strong ability to partner with sales, marketing, professional services and support to drive data-driven results
  

• Excellent presentation and storytelling skills, comfortable presenting and influencing cross-functionally; ability to simplify complex concepts and data to stakeholders at all levels
  

• Demonstrated ability to navigate ambiguity and make high-impact decisions quickly
  

• Highly detail oriented and skilled in managing multiple responsibilities
  

• Strong analytical and critical thinking skills
  

• Relevant Bachelor’s Degree
  

If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state with wage transparency laws, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining public safety by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. As the fastest-growing end-to-end software solution for public safety, First Due is the industry leader in transforming community safety technology through next-generation technology and innovation.

Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.