https://givechariot.notion.site/Product-2848bd26817580588969dfaf20cba7c6?source=copy_link

🚀 Chariot is a charitable payments company that’s revolutionizing the philanthropic financial system. We believe more money needs to move to nonprofits faster, so we are building tools that activate more philanthropic dollars and transform nonprofit operations to be more efficient.

We are currently backed by YC, Maveron, Spark Capital, SV Angel, and top-tier angel investors like Mike Massaro, Adam Grant, and Angela Duckworth. Our team is made up of passionate and talented individuals with prior work experience at Blackrock, Bain, Goldman Sachs, Palantir, and Forage (YC21).

🗽 We are fully in-person in New York City, which helps us maintain our extremely collaborative and caring team culture.

The Role

We're at a critical inflection point in our product journey. With dozens of implementations running simultaneously across our product, we need someone who can own customer onboarding while transforming these experiences into scalable, self-service solutions. Our new product is being built in real-time, requiring someone who can diplomatically manage client expectations while gathering crucial insights.

This role is uniquely positioned at the intersection of partner success and product development—you'll spend 50% of your time ensuring successful implementations and 50% translating field insights into product improvements. We're looking for someone who sees every implementation challenge as a product opportunity and can help us build toward true product-led growth.

• Accelerate implementation velocity Reduce time-to-value. Drive faster integration launches for key nonprofit partners (E.g. American Cancer Society, Susan G. Komen) and fundraising platforms (E.g. GoFundMe)
• Drive product-led growth through implementation insights Identify patterns from implementations and translate them into actionable product improvements that reduce the need for hands-on support.
• Maximize customer value realization For DAFpay, drive measurable donation volume increases; for this new product, ensure clients experience tangible workflow improvements quickly post-onboarding.
• Build scalable implementation systems Create repeatable processes, documentation, and tools that allow us to handle growing volume without proportionally growing the team. Develop and maintain API documentation and training materials for internal and external use
• Navigate product development with live clients Successfully onboard clients while the product is actively being built, gathering critical feedback while maintaining client confidence and satisfaction.

About You

Must Haves

• At least 2-4 years of experience in product development, technical implementations, customer success, or solutions engineering
• Demonstrated product thinking, ability to connect customer pain points to product solutions
• Basic technical competency: can read API docs, understand webhooks/authentication flows, write simple SQL queries with AI assistance
• Strong organizational skills with proven ability to manage multiple parallel projects
• Experience managing change and driving adoption, especially with resistant stakeholders

Nice to Haves

• Computer science or technical background
• Experience with product management fundamentals (writing specs, user stories, prioritization)
• B2B SaaS implementation experience, especially in fintech or payments
• Familiarity with nonprofit sector, CRMs (Salesforce NPSP, Blackbaud), or fundraising platforms
• Track record of improving processes to reduce manual work