About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster, and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role

Capsule is seeking an Office Experience Manager, who will be responsible for ensuring that our teammates are set up to do their best work at Capsule. The ideal candidate thrives in a fast paced environment and is passionate about making everyone who works at Capsule feel looked after and taken care of to do their best work. They possess a “no task too small” attitude, are approachable, friendly, and organized, interested in startups, and passionate about office culture and operations. This role is based in our NYC HQ office - 5 days a week.

Some of the things you’ll work on:

• Embody and model Capsule’s culture and values to ensure all team members are enabled to do their best work

• Encourage in-office attendance and foster engagement by creating a welcoming, engaging environment that supports collaboration and connection, including but not limited to scheduling catered lunches, etc.

• Manage day-to-day office operations, including office and kitchen supplies upkeep, managing badge access including for new hires and/guests, workspace organization, greeting and coordinating visitor experiences, and ensuring an overall smooth office environment

• Develop and manage the facilities and office budget, ensuring cost-effective decisions while maintaining a welcoming and functional office space

• Support the executive team, including the CEO and President, with administrative tasks such as meeting preparation, special projects, and event planning, e.g. team offsites

• Manage relationships with building management, vendors, and contractors, and partner with Capsule’s IT and People teams to address facilities needs and resolve issues. Supporting vendor management by compiling vendor information and maintaining an up-to-date national vendor network.

• Coordinate and execute in-office or company-wide events, e.g. happy hours, team events, holiday parties

• Handle a range of internal administrative tasks, including procurement, compliance, HR/benefits support, assisting with bills or documentation, answering phone calls, and performing other ad hoc duties as needed across the organization.

• Own the onboarding process for new hires — coordinate IT and workspace setup, orientation scheduling, and ensure a delightful and seamless first-day experience

• Support recruiting initiatives across the company, partnering with the People team and hiring managers as needed

Requirements:

• 3+ years of experience in hospitality or facility management

• Must be willing to be in office Monday-Friday

• Highly organized and able to manage multiple projects simultaneously; obsessive attention to detail

• Independent and self-motivated

• Excellent written and verbal communicator

• Natural ability to anticipate needs and solve problems; you appreciate a high-functioning work space

• Relentlessly optimistic, service-oriented attitude

• Never satisfied with the status quo, always thinking "how can we do this better?"

• Strong computer skills, including slack, gmail, google calendar, google docs, and microsoft office

What We Offer

• Comprehensive benefits package including medical, dental, and vision coverage for full-time employees

• The opportunity to work alongside some of the brightest minds in healthcare and technology

• The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry, touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have diverse problems to solve and believe that we need diverse perspectives to deliver the best possible solutions. We look for talent from a wide range of backgrounds, including—but not limited to—race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.